Parents' experience of Disabled Children's Services in Hounslow

As part of the Aiming high for Disabled Children, available for the first time this week the DCSf has published Parental experiences of services provided to disabled children: 2009-10 (scores for Hounslow in bold, national scores in brackets):

Health Education Care & Family Support

Information 67 (69) 78 (70) 65 (69)

Assessment 70 (76) 78 (77) - (67)

Transparency 91 (96) 92 (92) - (89)
Participation 60 (61) 57 (48) - (53)

Feedback 17 (12) 25 (20) 5 (12)

Overall score: 61 (61)

This data has been collected through a questionnaire to parents asking their views on health, education and care and family support. The focus is on the core offer that makes up Aiming High which is not due to be fully in place until March 2011, and it would seem that local authorities can increase feedback (whatever is meant by that) and achieve a massively increased score without any change whatsoever in front-line services.

Thinking about it, very little in the Core Offer affects front-line services.